Where is my order ??

[Thomas84]

Hi All,

about 3 months ago I found this great community and I became really exited about building my own midibox. So I did some research and decided to build a midibox64. I ordered PCB kits and everything from SmashTV. After six weeks still nothing arrived at my place in the Netherlands.. so I emailed smash if he knew why it took so long. He anwsered me very polite, saying that it will be okay, and in case nothing would be delivered the parcel was insured. So I waited another couple of weeks, still nothing arrived. Then I mailed Smash again about my order, but he didn't anwser. After a week, I resend my email, no response. This is weird because the first time he responded very quick and polite.... I'm still waiting for my pcb kits to arrive. I allready bought everything else, like lcd's , potmeters and housing...I really wanna start building but smash doesn't anwser my emails....

Does anyone else had something like this before ??

Maybe I should stay put and wait, because I only hear good things about SmashTV....

Have Fun,

Thomas

ps. Smash if you read this , i ordered with my buddy's creditcard, Richard B, Utrecht, Netherlands....

[nILS]

Smash is incredibly busy at the moment, there's strikes at some post companies, the customs agencies started taking interest in the packages... A lot of stuff is going on at the moment. Just hang in there, as Smash said "It'll be okay" :-)

[Thomas84]

Allright....but according to his site he shipped it on the 4th of March... which is more than 2 months ago now... can't believe a parcel would take that long... For now i'll just stay put and watch the mailman every day  :)

Greetings,

Thomas

[stryd_one]

Patience is a virtue ;)

[Twin-X]

Allright....but according to his site he shipped it on the 4th of March... which is more than 2 months ago now... can't believe a parcel would take that long... For now i'll just stay put and watch the mailman every day  :)

Greetings,

Thomas

Thomas,

I am from the Netherlands too.

I can absolutly assure you that Smash is very reliable.

If it comforts you i can give you the money back. Give it more time. As said before Smash is very busy.

He has a family and a full time job that includes traveling.

Processing orders and cheking up on things can take some time.

Regards,

Jeffry

[Thomas84]

Thomas,

I am from the Netherlands too.

I can absolutly assure you that Smash is very reliable.

If it comforts you i can give you the money back. Give it more time. As said before Smash is very busy.

He has a family and a full time job that includes traveling.

Processing orders and cheking up on things can take some time.

Regards,

Jeffry

Hi Jeffry,

thanks for assuring me, it's the combination of me being so eager to start building, and the two months waiting that made me a little nervous. anyway i'll just keep my mouth shut and read some more from this great community. And thanks for the offer to give me my money, really appreciate the confidence you're showing, but I rather wait for my parts... I'm sure the money is in good hands. 8)

Groetjes,

Thomas

[nILS]

That's the spirit!

[smashtv]

Hi Thomas....

Your order is a complete nightmare for me for several reasons:

1) Hotmail.  I'm seeing your emails, are you are not seeing my replies?  Please get a real email account that is not filtering your messages if you expect a response.  I wrote them, but I don't own the connection between here and there or the hotmail servers.  Please check your spam folder.  Hotmail has known reliability and filtering issues.

2) Three party ordering.  I insured this one in "Richard B.'s" name, so it will have to be him that signs the insurance waiver etc.  I usually reject orders like this (considering the problems it creates if there is an issue) but you did not give me that chance....It was already out the door before I realized there was something not quite right about it. 

3) Last mile services.  Did you ask your postal service about it? How about your customs service? Did you follow up on that later?  It's likely they held it locally for a while then trashed it.  You can't tell me "If the delivery-guy gave it to my neighbours, the package is lost, because the're complete crackheads...." in a message then assume I can work it all out from this end.  You are the importer of record.  I can't ring the crackheads doorbell or go to your post office or customs service for you.

I really don't mean to sound hostile or angry about this...I'm not, but I need you to think about the position you put me in before you wonder out loud here on the forum whether I am trustworthy or not.  I'll try my Gmail account to send you the waiver that needs signed for the insurance claim (maybe hotmail won't filter Gmail as much) and we'll move on from there.

As for your suggestion of parcel replacement via alternate address, I'm going to pass until we can do this without the issues listed above.  The risk of major issues and communication problems is far to great.  I simply don't need the stress. 

Back to the kit mill.

SmashTV

[Thomas84]

Hi All,

SmashTV and I got connected again  :) I didn't recieve his reply's, maybe because of filters, don't know. We'll sort our delivery-problems out, no doubt about that.

Furthermore I didn't want to question his trustworthyness at all, I was just wondering if somebody else had similar problems with delivery in Holland.

Again, thanks for all your ensurances, have a good one.....

Thomas

[Twin-X]

Hi All,

SmashTV and I got connected again  :) I didn't recieve his reply's, maybe because of filters, don't know. We'll sort our delivery-problems out, no doubt about that.

Furthermore I didn't want to question his trustworthyness at all, I was just wondering if somebody else had similar problems with delivery in Holland.

Again, thanks for all your ensurances, have a good one.....

Thomas

I do have some issues with customs lately. Everything from the USA takes ages before it reaches my doorstep. But on tracking i see it took 2 days to get from the USA to the Netherlands. I think customs is i need of money and chekking all packages now :(